FAQs
WHY ARE PRICES NOT DISPLAYED?
We do not display prices for services because they are tailored to your circumstances and trip requirements. We can often discount a pricing where we have similar bookings, which allow us to increase the seating, and timing factors.
WHERE WILL I BE PICKED UP FROM?
Sheppo’s offer a “door to door” service. This means that we will collect you at your doorway when we pick you up at home, at the various airport terminals, or cruise terminals, or whatever we arrange. For terminals, please see below specific details.
HOW MUCH TIME SHOULD I ALLOW FOR A TRIP?
Our booking staff are experienced in the common trip times and will make recommendations to you. Naturally, these will differ depending on peak hours.
During the current climate with COVID and travel re-opening, we suggest a pick-up time of 4 hrs prior to departure for domestic flights, and 6 hours prior to departure for international flights.
WHAT ARE YOUR HOURS OF SERVICE?
Sheppo’s offers a 24hr, 7-day-per-week service. Need to book at 3 am? No problem.
Need to travel at 2 am? No problem.
Got to be at the airport at 5 am? No problem.
CAN SHEPPO'S HANDLE A LOT OF LUGGAGE?
Many passengers going on cruises like the option of taking lots of luggage. Sheppo’s offer additional carry capacity by adding a trailer to the buses. Just let the booking officer know what your luggage requirements may be.
DO SHEPPO'S CATER FOR CHILDREN?
By Australian law, children under 7 years require specific restraints while in a vehicle.
We supply such restraints upon request. Do this at the time of booking.
HOW DO WE PAY?
We have three methods of payment:
1) Cash on the day (please ensure correct money is carried as the drivers do not carry change)
2) Credit/debit card payments OVER THE PHONE (1.9% surcharge)
3) Invoice for bank transfer (minimum 5 business days prior to transport)
DO SHEPPO'S DO TRIPS OTHER THAN TRANSFERS?
Absolutely. Sheppo’s can cater for just about any transport requirement you may have.
We also do tours, special family events, staff events, as well as specific tailored packages.
Call us and give us an opportunity to fulfill your transport requirements.
CANCELLATIONS
Please refer to our Terms and Conditions page.
Airport Pickups
AIRPORT DOMESTIC TERMINAL - VIRGIN/JETSTAR (ETC.) T2
PLEASE ENSURE YOUR PHONE IS TURNED ON AFTER LANDING
Our driver will attempt to make contact with you 20 minutes after the scheduled arrival.
After collecting your luggage please contact/respond to the driver, then exit the terminal and the driver will be awaiting your arrival kerbside.
AIRPORT DOMESTIC TERMINAL - QANTAS T3
PLEASE ENSURE YOUR PHONE IS TURNED ON AFTER LANDING
Our driver will attempt to make contact within you 20 minutes after the scheduled arrival.
After collecting your luggage please contact/respond to the driver, then exit the terminal and the driver will be awaiting you arrival kerbside.
AIRPORT INTERNATIONAL TERMINAL - T1
PLEASE ENSURE YOUR PHONE IS TURNED ON AFTER LANDING
Our driver will attempt to make contact with you within 20 minutes of landing.
After collecting your baggage please contact/respond to the driver and they will meet you in the ‘Limousine/Hire Car’ Parking Area, which is to the left of the large public carpark.
Cruise Pickups
OVERSEAS CRUISE TERMINAL - CIRCULAR QUAY
Due to the congestion at the terminal, it is not possible for the driver to wait until you exit. They will park nearby and call or text you confirming their availability. Please return their call or text
when you exit the terminal saying you have cleared the terminal and ready to be collected.Upon exiting the cruise terminal, take the sthrn doorway (towards the city) where you will see the various limo companies buses lined up, Look for the Sheppo’s van/bus
OVERSEAS CRUISE TERMINAL - WHITE BAY
Your driver will be waiting in the car park.
Plan Your Next Event With Us
Mitsubishi Rosa Bus
Specifications
Number of Passengers: 23
The Mitsubishi Rosa Bus is a popular and reliable 23-seater bus. It features a large and comfortable interior and has plenty of room for passengers, luggage and other equipment. The Rosa Bus is powered by a reliable 4.9-litre diesel engine, offering great fuel economy and plenty of power. It also has a comfortable suspension system and a low floor, making it easy to get in and out of. With its modern design, the Mitsubishi Rosa Bus is a great choice for short trips and long-distance journeys, providing a safe and comfortable ride for all passengers.
Toyota Hiace Bus
Specifications
Number of Passengers: 11
The Toyota Hiace Bus is an 11-seater vehicle that offers an excellent combination of comfort and reliability. It is powered by a 2.4-litre engine that produces a maximum power of 102 hp and a torque of 160 Nm, allowing it to carry up to 11 passengers easily. The interior of the Hiace Bus is spacious, with comfortable seating and ample legroom to ensure a relaxing ride. The vehicle’s exterior features a sleek, modern design that is sure to turn heads. It also has a wide range of features, such as air conditioning, power windows, and a CD player, that makes it an excellent choice for anyone wanting to travel in style and comfort. The Toyota Hiace Bus is an excellent choice for groups of up to 11 people looking for a reliable, comfortable ride.
Client Testimonials
Thanks so much for an excellent and relaxing way to start and finish our holiday. Would never do it any other way. Nicest people ever - from booking to journey. Excellent people, excellent business. 5 Stars.
Amazing Service. We had 9 people picked up at 3 locations to take us to the airport. We woke at 5am to find out our flight had been delayed and Mandy and Tony were amazing at rescheduling. Great fleet, great service. Will definitely be using again. Thanks Sheppo's Shuttleus
Contact Us
OFFICE HOURS:
Mon - Fri 09:00 am – 05:30 pm
Saturday: 9:00 am - 12:00 pm
Sunday & public holidays: Closed
Note: Our transport services are available 24x7.
All emails and messages received out of hours will be responded to as soon as possible during office hours. We love hearing from our customers, so feel free to call anytime within office hours.
Main Phone:
02 40229544
After-Hours Phone:
0476 305 861
Email: bookings@sheppos.com.au
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Sheppos
Illawarra's Leading Private Transportation
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